Shipping Policy

We at Novopk are committed in delivering our products to customer at ease of their home in order to do so we are working with some of the best logistic partners to make safe and on time deliveries across Pakistan.

 

SHIPPING DETAILS
  • Every order placed on www.Novopk.com will be shipped to a single address listed at the time of order. Please place separate orders if you wish to receive your orders at multiple addresses.
  • We deliver our products through reliable courier partners and may use/change as per our convenience.
  • We receive orders only from Pakistan; overseas ordering is not available at the moment.
  • Our standard delivery usually takes up to 5-6 working days in major cities and 7-8 working days in other cities. However, it may be delayed during sales, holiday periods, or due to unexpected circumstances.
  • All orders are processed from Monday to Saturday, and orders placed on Sunday are processed on Monday.
  • In case of any delay, please call or Whatsapp us at 0325-3015000 our team will look into the issue and resolve it at the earliest.
  • We ship all items in a single order. In case of availability issues, your order may be dispatched separately.
  • You will receive the order invoice with your order. Please call or whatsapp us at +92 325-3015000 if you don’t receive the invoice.
  • Once you have successfully placed an order with Novo, you will receive an order confirmation email.
  • You will receive an email from Novopk when your order is shipped with a tracking ID. Please call or whatsapp us at 0325-3015000 if you didn't receive the details.
  • Our online payment is 100% secure using your bank credit/debit card. However, you can choose to pay via cash on delivery option and pay the rider in cash at the time of delivery.
  • If you receive a damaged product, please file a complaint with your Order # and product photos within 24 hours of receiving the order at +92 325-3015000 .

PAYMENT METHODS

Payment will be authorized after a confirmation call with the customer. The order is liable to stock availability.
Payment options include
Cash On Delivery
Jazz Cash
Pay via Easy Paisa
Credit/Debit Cards | Online Banking

Standard delivery is completed within 3–5 working days.